Verified Guest
Date of stay: 8th September 2025
Overall our stay at Sandy Balls was a great one with us staying at one of the Caravans within Larch Row. The accommodation was a decent size for 3 adults and an infant and generally was a great stay (the caravan was tired in places but this is likely down to previous usage).The Sandy Balls site itself was excellent, with the Alpacas, Swimming Pool, Restaurants, Soft Play etc, all great additions and was really good to help keep our young daughter entertained.Reason for only 3/5 is down to an issue we had with our gas/hot water the day prior to our departure, we awoke to find that we had no hot water and the gas hob didn't work, speaking to an out of hours representative, they advised the wider park had issues but they'd do what they can, which true to his word arrived to take a look but couldn't solve the problem and advised someone would raise a ticket to fix this.We returned from our day out to find it still wasn't working, after ringing reception we was told someone was on there way over, but after 2 hours still not attendant and we needed to go get our daughter her dinner.On the day of departure we still had no hot water or gas meaning we had to leave with no shower etc which wasn't a great experience.If the above hadn't happened or we got the problem solved more timely, this would certainly be a 5/5 review, and we will still look to come in the future.
Susan
Date of stay: 30th August 2025
The accomodation needed a better clean. Too many cobwebs, toothpaste spashes in the bathrooms and bad smells of dog on the couch and under one bed.
Verified Guest
Date of stay: 18th August 2025
Sofa bed could do with changing as not comfortable at all
Karen
Date of stay: 6th August 2025
10 of us sharing for 1 week. Furniture good. Beds comfortable. Outside furniture good. Good cooking facilities.
Verified Guest
Date of stay: 6th July 2025
The lodge was in very poor condition and not worth the premium price we paid!
Verified Guest
Date of stay: 2nd July 2025
Good family break
GILLIAN
Date of stay: 29th June 2025
Fantastic location. If we had decided to stay on site it would have covered all our needs. Lovely quiet site with plenty of privacy between lodges.
Verified Guest
Date of stay: 26th June 2025
Lodge was not cleaned properly. Empty coke bottle and dog toy found under beds. Dog hairs on carpet and badly stained kitchen sink. Fridge/freezer not working properly (maintenance called and gave it a boost). Requested pillows for very uncomfortable bed settee. Never arrived. Bad smell when on outside decking. Discovered waste pipe from kitchen sink was disconnected. Large soggy mud patch with swarm of small black flies found outside under kitchen sink (been going for some time) Maintenance fixed next day
Rachel
Date of stay: 8th June 2025
Caravan had everything we needed for your holiday . It was very clean and was happy with everything . The dog welcome pack was a nice touch . We had a lovely relaxing time .
Lauren
Date of stay: 5th June 2025
I was a little worried as we booked a pet friendly caravan even though we didnt have any pets as it was the cheapest option available. Actually the caravan was perfectly clean, in good condition ans a fab location on site.
Christine
Date of stay: 18th May 2025
Cabin great but carpet stained and nets tatty
Sophie
Date of stay: 15th May 2025
The lodge felt as though it would benefit from a good deep clean and some TLC. Not sure I agree with a long pile rug in the living room, we didnt feel comfortable putting our 7 month old on it to play. Dishwasher and washing machine a nice touch. One of the double bedrooms had a mattress which didnt fit on the base. Mattresses would benefit from being replaced. 3 bathrooms but all with a shower, a bath wouldve been useful with 2 kids but not the end of the world. Thermostat didnt work so heating impossible to turn off. In-lodge WiFi was very good.
Emma, Brighton
Date of stay: 6th May 2025
Really enjoyed it all, wished wed had more time and the weather was just perfect.
Verified Guest
Date of stay: 6th May 2025
Everything was excellent, however, there were a couple of small things that would have made our stay perfect. The kitchen was not very well equipped with some items which we believed were a necessity. There were no chopping boards so had to use a plate to chop vegetables etc, there were no oven gloves and so had to use a bathroom towel instead, there was only one baking tray and no roasting tins/dishes to use in oven, there was also only one small frying pan. There were lots of bare cupboards with not a lot of kitchen/cooking stuff!Lodge a little tired around the edges like rusty radiators etc.
Sarah Elizabeth
Date of stay: 4th May 2025
Such a lovely comfortable place to stay. The additional features such as comfortable settee and our own little balcony made our holiday extra special. We had lots of space to store our things, and found everything clean and in excellent order. Lots of utensils and things in the kitchen to make cooking and baking a delight, and the dishwasher and washing machine were a lovely surprise too. We all absolutely loved it, thank you. Would highly recommend.
Verified Guest
Date of stay: 4th May 2025
Almost 5 star rating just found floor a little grubby. Rest was very clean and tidy.Everyone friendly.Great time overall.
Gemma
Date of stay: 3rd May 2025
Very run down. We were put right at back of site - no signal of any kind. Heating fullBlast on arrival (was 26 outside!) then got turned off completely. Looks in need of love on the inside. Nothing shuts or locks
Jamie, Isle Of Sheppey
Date of stay: 28th April 2025
We had a really lovely stay here. The accommodation felt more like a hotel than a typical self-catering place, which was very impressive. The welcome pack was a nice surprise - with tea, coffee, milk, apple juice, sweets, biscuits and bubbly - such a thoughtful touch! Each room had a smart TV and personal internet, making it super convenient. We stayed in the pet-friendly area, which was almost br and new and spotlessly clean. No dog hairs like we've experienced elsewhere, so that was a huge plus for us. Overall, very happy with our visit!
Mike, London
Date of stay: 27th April 2025
Great trip, would definitely do again.
Emma, Bognor Regis
Date of stay: 26th April 2025
Overall, we had a great stay. The caravan was spacious and ideally situated, which was perfect for us. The only minor issue was a faint dog smell, but the staff responded quickly and sorted it out. No biggie really, wed come back again!
Helen
Date of stay: 25th April 2025
Excellent - really clean and everything you need even Netflix!
Emma, Slough
Date of stay: 25th April 2025
The place was pretty warm during the day and no wifi at all, which was a bit annoying. Still, it did meet what we needed for the trip.
Imogen, Southsea
Date of stay: 16th April 2025
We recently booked one of the new Bluebell lodges where the old campsite used to be. Honestly, theyve done a fantastic job with the decor and facilities - its a really comfortable place to stay for a few nights. The lodge had great amenities, including WiFi and a 55-inch smart TV in the lounge, plus a TV in both bedrooms, which was handy. The master bedrooms bathtub with ensuite was a real treat, although we never quite cracked how to get the mirror TV working. The kitchen was well-equipped too, with a good oven, microwave and a slimline dishwasher. Wed definitely stay again!
Jan
Date of stay: 9th April 2025
Great lodges except bathrooms not as shown in pictures. Our bathrooms were dated but ok.
Angela
Date of stay: 2nd April 2025
Just a few issues with a broken sofa and split shower hose. Both resolved quickly. Asked for an iron, but didn't get one. Couldn't get oven to work and no instructions for any appliances which would be useful.
Emma Clarke
Date of stay: 2nd April 2025
Overall, we had a decent stay. The sofa was broken and the shower hose split, but both got sorted fast, which was good. We asked for an iron but didnt receive it. The oven was tricky to use without instructions, which wouldve helped.
Emma, Surrey
Date of stay: 1st April 2025
Absolutely loved our stay here, the lodge really had everything we needed!
Timothy
Date of stay: 29th March 2025
Excellent only down side is accommodation was not available until 1630, but we made use of the excellent facilities whilst waiting
James
Date of stay: 29th March 2025
Really enjoyed our stay overall. The facilities were top-notch, though waiting until 4:30 for the room was a bit of a pain.
Alex, Windsor
Date of stay: 29th March 2025
Really impressed with how everything was arranged, made our stay super easy and comfy.
