Emma Turner
Date of stay: 27th February 2025
Lovely stay, definitely coming back next year!
Emma Carter
Date of stay: 31st October 2024
Nice, calm stay
Emily Carter
Date of stay: 30th October 2024
Very comfy, has all I could ask for
Raj Patel
Date of stay: 17th September 2024
Very useful
Rebecca Carter
Date of stay: 31st August 2024
Really enjoyed our stay, the beds were super comfy and clean.
Mark
Date of stay: 14th August 2024
Really enjoyed our stay, the location was spot on, would recommend!
Andy
Date of stay: 14th August 2024
The lodge was in a great location and do recommend the lodge
Emma Carter
Date of stay: 10th August 2024
Always a pleasure, we keep coming back here.
James
Date of stay: 7th August 2024
Really impressed with the cleanliness here.
Luke
Date of stay: 7th August 2024
Clean must better than an haven
Agnes
Date of stay: 31st July 2024
The caravan itself was not cleaned properly, there was strong pungent odour when we arrived? animal smell. I am not against animal but they should separate the caravan with animal and no animal, one of my family member has asthma and I suffer from hayfever.The front door in the carpet area, there were a lot of animal hair, was not hovered properly.Bed linens for the pull up bed is not complete. Hence we asked help from the night emergency staff. The night emergency staff were not helpful and unfriendly. They know that there were 8people to check in, there was no accounting and rechecking from the hospitality team.The caravan has dust mite or ?bed bug, we were bitten, we have a lot of red itchy marks right after our first night until the 7th day. Red itchy patches keeps on appearing everyday.The manager of the park was not helpful, we asked for hover for us to self clean the caravan, he promised on the 2nd day but until 7th day no hover has arrived. The manager is full of promises but no action.Our holiday was ruined from the first day. I was constantly scratching due to severe itchiness.
Elaine
Date of stay: 30th July 2024
Caravan was filthy. Brown marks on the doors, clearly not been wiped down for ages. Radiators and fire were dirty. Hole in one of the bedroom's wall. Van stank of dog.
Paul
Date of stay: 22nd July 2024
Needed a good clean Some of the windows did not lockThe 1 room was damp Hoover so blocked it had no suction However there was a iron new ironing board And hair dryer
Emma
Date of stay: 17th June 2024
Really enjoyed the trip! We were out exploring all day, so the caravan was perfect just for sleeping and freshening up.
Lana
Date of stay: 17th June 2024
We enjoyed the holiday has we were out all day, and only had to sleep and shower in the caravan.
Verified Guest
Date of stay: 10th June 2024
Settee was very hard and uncomfortable.The mattress sank.No net curtains.All other furniture and fittings were good.
Michael
Date of stay: 6th June 2024
The beds were small and uncomfortable. To be fair, I expect that from a caravan holiday, but these were really not comfy. And the settee areas in the lounge are not designed to be sat on for long. They are quire hard cushions, with hard sides.
Verified Guest
Date of stay: 11th May 2024
The caravan could of been cleaner when we pulled out the sofa bed it was very dirty underneath also the lounge curtain was torn and the main door frame was dirty
Emma Clarke
Date of stay: 7th April 2024
Always enjoy our stays, nothing ever goes wrong here.
Emma Carter
Date of stay: 31st March 2024
The caravan was cosy and perfect for our dog, though it did have a bit of a dog smell when we arrived. Its a 6 berth, but quite compact and storage was limited, so shoes piled up by the door due to the bad weather. Overall, we enjoyed our stay despite the small space. Would stay again!
Sam Edwards
Date of stay: 29th February 2024
We had a pretty good stay at White Acres, all in all. The caravan was perfectly situated and everything was spotless and tidy. The staff were really friendly and always willing to help out if needed. One thing that was a bit off was the bedding - it had a slight damp smell, which I reckon was because it was early in the season, February and all that. Still, it wasnt a huge deal. Weather was terrible during our visit, so we didnt get to explore the park properly or enjoy some of the activities. Despite that, were keen to come back when the weathers better and check everything out properly. Would recommend!
Emma Clarke
Date of stay: 18th February 2024
We found the lodge to be quite roomy and mostly spotless, though there were a few dusty spots behind the bathroom doors that were missed. It was a nice surprise to find towels included, since we assumed just bed linen would be. Having a full-size fridge and a washing machine was a real bonus. The location right by the lake was stunning. The only downsides were the lack of parking right outside and the really slippery paths and ramp, plus the grass was a total muddy mess!
Emma
Date of stay: 3rd December 2023
Really enjoyed staying here, the lodge had everything we needed for a comfy stay. The view of the lake was definitely a highlight-absolutely stunning! The place was cosy and well-equipped, making us feel right at home. We especially loved waking up to that peaceful scenery every morning. Overall, a lovely spot for a relaxing getaway. Would definitely come back again!
Emma
Date of stay: 1st November 2023
We just got back from a fantastic week at White Acres! The staff really made our holiday special, especially Leanne, Elle and Melissa-they went out of their way to sort out our accommodation after a booking mix-up, which we really appreciated. Honestly, their effort didnt go unnoticed. Were already planning to come back next year. Keep up the good work, team!
Sam
Date of stay: 1st November 2023
We've just finished our third visit and are already booked for next year! The place is lovely and we really enjoyed our stay. That said, a bit of maintenance wouldnt go amiss - our lodge gate was hanging off and tricky for the kids to get out. Also, the restaurant staff seemed a bit stretched; some extra help might make a big difference. Still, overall, a great holiday spot that well keep coming back to!
Emma Carter
Date of stay: 1st November 2023
Honestly, we were a bit nervous after reading some dodgy reviews, but our stay was pretty good. The lodge was spacious, clean and comfy. Sure, a few cleaning touches from staff could improve, but overall, it was a decent experience.
Emma Carter
Date of stay: 1st November 2023
We booked a specific caravan style but ended up with a different one, which was a bit strange. One wardrobe in a bedroom was broken, but we didnt need it anyway. Still, it was a lovely holiday-we'll definitely return!
Emily Roberts
Date of stay: 1st November 2023
We stayed at the holiday park recently and honestly, it was okay for the price. The swimming pool was fantastic and the kids really enjoyed the evening entertainment, which was a real plus. The on-site shop was pretty rubbish though-selection was limited and not very well stocked. The fish and chip shop never seemed to be open, which was disappointing, especially since the menu listed it. We also noticed some issues in the accommodation: missing wallpaper in the bedroom, a missing cupboard door in the kitchen and a towel holder just left on the bathroom floor. The blind in the bathroom was down too. Staff on site were mostly friendly and helpful, but the reception manager was quite rude, which was a bit of a downer. Overall, not bad, but could do with some improvements.
Emma
Date of stay: 1st November 2023
We had a really good time overall. Theres plenty to keep everyone entertained, no matter their age. The staff were friendly and quick to bring our meals, which was a plus. The breakfast was absolutely delicious-definitely the highlight! The only downside was on the Sunday when we went to the restaurant. We saw 'Sunday Lunch' on the menu, so naturally, we all went for it. Sadly, they didnt actually serve Sunday lunch, even though it was quite clearly listed. Plus, quite a few other dishes were unavailable that day. Still, the meals we did get were well-cooked and tasty, so it wasnt a total letdown. Wed happily go back!
Jamie
Date of stay: 17th July 2023
Our stay at White Acres had its ups and downs, really. The location of our accessible caravan was spot on, which was great and we did enjoy the nightly Bingo - its always a good laugh. But, honestly, there were quite a few things that put a dampener on the trip. When we arrived, there was a really strong sewage smell coming from the bathroom and we noticed thick black hair hanging from the drain, which was a bit gross. The bed sheets werent exactly spotless either - there was a slight stain on one of them. Another minor annoyance was only having one mug for hot drinks; its not much, but its the little things! We also had no drainage rack, so drying our plates and cutlery was a bit of a hassle. I called the park about the drain issue, but they said they couldnt do anything that day and would sort it out in the morning. When no one showed up, I rang again - they finally unblocked the drain but left the hair in there, which I had to remove myself. They didnt bring extra mugs or a draining rack either, so we just gave up asking. Its a shame because the location is lovely, but some basic things could really be improved!
