Upton Lakes Lodges - Reviews

Very disappointed ????, advertised with Internet and hot tub, the WiFi is hopeless and whilst this is the " best" they can offer its pointless. Couldn't have video conference calls, days without being able to connect if you rely on net then it's not for you. The hot had no chlorine at all, dispenser empty, not checked 15 jets missing, pretty useless ????. The drive onto premise isn't maintained huge poleholes it's a bit like dodge ball. The Lodge itself is modern and well presented, clean although no one was expecting us. The final straw for us was no water for more than 24hrs! Not being able to flush toilets, wash hand became an environmental hazard, we had to chase communication ???? no bottled water given, tried to tell us it was only our lodge as if that made it OK? It wasn't on the main! So we left after speaking to neighbours who also confirmed no water and again hadn't been offered any. Elderly lady next door was thrilled we gave her some water as she was desperate with no transport. The whole experience was shocking had to get hoseseasons to intervene, would not recommend

Nice lodge. Could be cleaned better and shame about the site

This lodge was lovely & clean

So peaceful and relaxing.

Not a good place for family with children, lodge itself ok, spacious but that's it. The pond was not in good condition, murky filthy water.Absolutely no wifi , hence no television, children were bored, needed to go to nearby Aldi to connect to 4g network and plan any further journeys.No staff at reception on arrival, waited for 15 min then we went searching , only care taker was busy sorting lodges.It is peaceful if you just want to detox from phone or television.Hot tub was dirty, was told its because of well water by the care taker.We will never be going again , dissapointed with the huge price we paid... it is a learning experience.Pictures in hoseasons website is not what we saw in reality.Families please avoid booking this place. May be if you want to just stay in quite and peaceful place then go ahead.

Lodge was covered in moss on outside and cobwebs everywhere!!!Beds were cleanThe mugs and plates had to be washed and scrubbed as they were all stained inside. In fact we could t get the stains off so we went and bought our own mugsShower in main bathroom wouldnt stay on so had to use en-suite.Bathrooms need upgradingThe outside was the worst bit and look nothing like what was advertised

We really enjoyed our stay at the lodge. Its a peaceful spot perfect for relaxing and fishing - just what we needed. The place has charm, though it could do with some maintenance here and there. Still, were definitely coming back. Love the quiet atmosphere and lovely surroundings!

We really enjoyed our stay at the lodge! It was super spacious and had everything we needed for a proper self-catering holiday. The hot tub was a definite highlight, everyone loved it. The beds were comfy too. Only small hiccup was the shower in the bathroom-had to hold the shower head because it didnt fit right. Not a big deal, though!

If I could leave zero stars, I would. Honestly had the worst experience this weekend. Rotten decking, broken and freezing cold hot tub, broken safety railings, filthy cooking appliances. Site maintenance were useless. On the second night, the rotten decking collapsed beneath me (at 34 weeks pregnant this could have been catastrophic). Worst of all, is that despite 19 phone calls to both Hoseasons and the lakes themselves, no one will speak to me. I have emailed a formal complain which has not even received an acknowledgment reply. I would never recommend this run down and filthy accommodation, and would definitely not recommend booking anywhere through Hoseasons as their customer care is non existent.

Honestly, I dont even know where to start. This place was a total nightmare. The decking was rotten and collapsed under me, which was terrifying - especially since Im pregnant and at 34 weeks, that couldve been disastrous. The hot tub was ice cold and broken and the safety railings were all damaged. The kitchen appliances were filthy and clearly hadnt been cleaned in ages. We tried contacting site maintenance, but they were no help at all. We called Hoseasons and the site many times with no response and even emailed a formal complaint thats gone unanswered. Honestly, I wouldnt recommend this dump to anyone. Their customer service is non-existent and the place is just a health hazard.

To start the holiday off, I never received a email/text to let me know where I can get the key from. I had to ask a man who said he was the site manager, he told me nobody have turned up and told me the code for the lock to gain access to the key.Upon entrance the floors were very dirty. So spent 30 minutes hoovering the floors. Finding a dummy, a board game and a child's book along the way. Thought we would stick the kettle on and sit down to unwind, turned the TV on to find the channel babe station on the TV. Opened up the cupboard to get some mugs out to find they still had dirt stains inside them. So then spent another 10 minutes washing up. Then when coming to dry them found the tea towel that was left out had stains all over it.Thought we would check the plates, glasses and cutlery to be disappointed in the same dirty condition. The roads/access to the lodge are very very poor. We had to navigate through pot holes from the main entrance to the lodge. Absolutely disgusting. The area of where the lodge is located is very nice, very relaxing/quiet and private. So can't fault that! Plenty of shops, takeaways/restaurants within arms reach.The ashtrays in the back decking area still filled up with dirty fags. Was very disappointed in the overall experience and was happy to leave at 8am on the departure date. Unfortunately wouldn't recommend to anyone, and will not be going back. It's such a shame.

Really happy with it

Brilliant in every way

We had a pretty good stay overall. The lodge really does feel like a home away from home and the owners have done a lovely job with the fixtures and furniture, making it look inviting. The large decking area was a highlight-great chairs, a big table, BBQ and a sunken hot tub, which was lovely to relax in. That said, a bit more attention to detail during cleaning wouldnt hurt; we noticed some dust and touch points that couldve been wiped down better. The BBQ was left quite dirty and mouldy, which was a bit disappointing. Also, only half of the hot tub jets worked and on our last day, they stopped altogether. We know the site management is aware and trying to fix it, but if you're planning on daily hot tub use, it might be a let-down. Still, overall, a nice place to stay!

Fantastic Lodge - Everything you need (home from home) Owners done an excellent job in fixtures & furnitures making it look very welcoming. Very large decking area complete with Chairs, Table, BBQ & Large sunken Hot Tub ???? Only downside we found was, cleaner's could pay more attention to Dust, Touch areas when cleaning, BBQ was left Dirty & Mouldy - in OUR OPINION this is letting the OWNERS down who clearly put a lot of pride in offering a Quality Lodge... & Unfortunately only half of the Hot Tub jets worked & stopped working altogether on last day of our stay.. 31st Oct 2024This is something (hot tub) site management are & was aware of & trying to rectify but if like us your booking with daily hot tub use in mind you could be very disappointed...

We loved the modern vibe and comfy feel, though the beds were a bit firmer than our own at home. Overall, a really nice lodge!

Very modern and comfortable just beds are little harder than own at home but overall such nice lodge

Every thing you need in cabin if staying more than 3 nights could change the towels

Beautiful lodge, well-equipped and perfect for our stay.

Lodge was beautiful had everything we needed .

We stayed in lodge 4. Brilliant hottub, had all the amenities required. Could do with sprucing up a bit, but great value for what we paid for the lodge in August bank Holiday week!It's a fishing lodge so absolutely spot on and perfect to use as a Base to explore other areas

We had a good stay at lodge 4. The hottub was a real highlight and it had everything we needed. Its true it could use a bit of sprucing up, but for the price during the August bank holiday, its pretty decent. Perfect spot for fishing and exploring nearby areas, really good value!

We spent four lovely nights at Upton Lakes with our two kids and it was just perfect. The lodge was spacious, spotless and had some sweet little details that made it special. The kitchen had everything we needed and the views of the lake from the lounge and bedrooms were truly stunning. Everyone loved the hot tub - such a treat! We caught loads of fish, mainly perch and carp, which kept the kids entertained. Theres plenty of shops nearby for essentials and lots of lovely beaches and towns within half an hours drive. Well definitely be back!

This accommodation was unsafe (without running water) and did not meet the advertised specification.The accommodation was advertised as providing:A starter pack of logs, these were not provided and when I asked about them the manager said that there would be a charge.Gas for the BBQ, this was empty on arrival and we had to ask for gas to enable us to use the BBQ.Dressing gowns were not provided, which meant we had to use our bathroom towels when using the hot tub. The sofa bed in the lodge was broken on arrival and we were provided with a fold up foam bed.The most concerning issue however, is the fact that we did not have any water at all for the second day of our holiday and the morning of departure.

Had a 4 night stay: lodge itself was quite old and as such in need of some refurbishments. Although it was more or less clean and did not smell, this did not affect our stay tbh. Location wise would need a car to get around as nothing to do around the site. Internet was intermittent. Hot tub was old/small. On last evening had an issue with the water, it started to come out brown and then stopped, notified site manager, although polite he was not sure of the problem and was unable to sort it and as a result we could not shower in the morning as the hot water pressure was so low and would stop coming out. All in all first 3 days were ok but have stayed at better, shame about the water issue on the last night/morning. Recommend for those who want to be off grid.

We had a lovely, peaceful break. The lodge felt so cosy and homely; wed definitely come back again!

Great stay, definitely coming back soon!

We had an amazing 4-night escape, really loved how peaceful and simple everything was. The hot tub was such a treat, perfect for unwinding. The location is ideal for exploring nearby spots like Exeter, Wookey Hole and Darlingtons glass factory - all worth a visit! The limited Wi-Fi was actually quite nice, gave us a proper break from screens. Definitely coming back!

Weve been coming back to this lodge three times now because it really is lovely. The privacy is great and its super easy to get to the lake for a stroll. The only issues are the poor WiFi and spotty TV reception, which isnt a big deal for us. A quick tip - bring an electric fan for the summer nights as it can get quite warm and a sharp knife for preparing food. The staff are fantastic and always ready to help.

Nice lodge, we've stayed here 3 times, the only downside is the lack of TV reception and poor WIFI, but its private and easy to walk out to the lakeside. I advice you take an electric fan for the summer months as the lodge can get very warm at night, also a sharp knife if your planning on cutting meat & veg for cooking.On site staff are brilliant and very helpful.

We arrived on Sunday afternoon after a 6 hour drive but there was no one about rang the number provided and was seen to within minuets . In the lodge and sorted within 10 minuets and having a well deserved cup of tea . The Lodge was very comfortable as I am larger than most reading a review about the beds I thought the worst but as I say everything nice and comfortable and easy to use . The only thing is there is no WIFI and the phone signal is poor but that can be a big bonus

Amazing holiday second time we have been and loved it! Great accommodation, lovely location, spotlessly clean and lovely maintenance staff

Needs a bit of work to tidy up abit loose handrails,hot tub lid broken in two light bulbs not working.

We had the best time! Peace and quiet. Staff could not have been more helpful. Wonderful wildlife around the lodge including ducks, geese and peacocks. We were in lodge 5, this lodge allows dogs in. It was spotless! Everything you could possibly need was in the lodge. The hot tub was amazing and so restful. We will be returning next year. I highly recommend this location.

Didn’t see any staff, but we didn’t actually need too. Lodge had everything that we needed so we had a nice stay. Was ideal for the wedding we attended at Upton barn and walled garden.

Had a fantastic weekend away
So peaceful and lovely lodge
Great place if you want to relax with the town close by
My dog loved exploring the area
And the fishing lakes are fantastic
Enjoyed it so much have booked again for November

Stayed in lakeside escape the lodge was spotlessly clean and had everything you need for a nice relaxing holiday.
Mark the on site caretaker was very helpful and approachable. Great holiday was had and will rebook.

Very peaceful. Nice lodge could do with a facelift but not the end of the world. Didnt use the hot tub. It looked grubby.
Enjoyed the fishing. Could do with a bit of fishery management and some more info on the fishing.
The folder was quite informative but again could do with updating. At the end of the folder it ask us to leave a comment in the book. Where ?
Did not meet any staff hence the score on helpfulness. All said and done would recommend.