Watermouth Lodge at Kentisbury Grange

Customer service at the restaurant was excellent. My only negative experience was a rather poor buffet section of the breakfast.

We had a lovely stay and made the most of the hot tub, which had lovely views and a perfect place to watch the sunset. The location was perfect for us and we had everything we needed for a weekend away.

Just returned from staying at one of the lodges (Lodge 10) at Kentisbury Grange. We had such an amazing time! The lodge itself was very spacious for the 3 (+baby) of us. The double beds were a great size and the layout just right. Bathroom and En-suite were lovely! The lodge itself overlooked a lake, which was lovely to come out to in the morning. The hot tub was brilliant and was ready to use straight away. Some of the lodge was a bit worn and it did get very hot during the day. However, this didn't affect our holiday and would happily stay in the lodges again.

We stayed at Churchill Lodge for a weekend and had a great time. The lodge itself was clean and very big and the hot tub was the perfect temp all weekend. We ate at the restaurant twice and would definitely recommend the bottomless brunch.

Areas of concern: toilet seat had been replaced and clearly didn't fit and was positioned incorrectly; the sofa and cushions were dirty and stained; the flooring in the kitchen and entrance was heavily worn and needs replacing; the decking had several poor temporary repairs and was wonky and uneven in heights; the hot tub cover was very worn with splits and cracks and the securing straps and buckles were broken or missing; the hot tub was not working on arrival and needing the maintenance team to sort - it was unfortunate that the maintenance team finished at 5pm so not available for first day check in and arrival issues. Good aspects: when we spoke to reception about the hot tub water being cold and the jets being weak they did send someone to check and the maintenance person fixed it the next day; the on-site staff and team were friendly and helpful; the size and layout of the lodges was good; great location for a peaceful retreat; the size of all rooms was good; beds were comfortable in both bedrooms.

What a lovely time we had at Kentisbury Grange. The lodge was amazing in beautiful surroundings. We had a few meals in the barn restaurant which were very nice. Staff were lovely. They go out of their way to make you feel welcome. I will definitely return.